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Please note that there are some minor changes in the programme.
Conference Programme 11.00-13.00, Thursday, 24 September, 2009 Cross-Border Trade vs. Commercial Presence Zsolnay 2 International Movement of Services – The Forms and Importance for European Market (Comparative Analysis of Selected Countries) Barbara Iwankiewicz-Rak, Anetta Pukas and Sylwia Wrona, Wroclaw University of Economics Institute of Marketing, Poland Measuring and modelling services activities, trade and investment in the modern economy: the conceptual challenges. Julian Arkell, International Trade and Services Policy, Spain Modes of Entry or Modes of relationship for international services? Pierre-Yves Leo & Jean Philippe, Paul Cézanne Aix-Marseille III University, France Crossing boarders: complementarity and substitution between trade and FDI in the service sector Stefano Visintin, Universidad de Alcalá, Spain Innovation in health care services I. Zsolnay 3 Long-term care services in Spain: evolution and future prospects José A. Camacho and Mercedes Rodriguez, University of Granada, Spain Dependent Care Services: A Methodological Proposal for Budgetary Impact Analysis José Luis Navarro Espirages, University of Granada and Elisa Hernandez Torres, University Hospital Virgen De Las Nieves, Spain A model of social agency for an integrated action against social exclusion Simone Cerlini and Elena Ragazzi, Consiglio Nazionale Delle Richerche, Italy The hospital-sector in the Ruhrgebiet – how quick is the restructuring compared to better-off agglomerations in Western Germany? Markus Scheuer, RWI Essen, Germany General approach to innovation in services Pallace Innovation in Services: Proposal of a Research Instrument Cristina Castro-Lucas; Pedro Meneses, University of Brasília, Brazil Innovation Ability and Innovation Occupation in the German Service Industry Sebastian A. Moebus, European Business School, Germany Managing Service Innovation: Empirical Evidence from Practitioners on Use and Utility of Structured Methods and Tools Sebastian Wegener, Andreas Neus and Peter Schulteß, Universitaet Karlsruhe, Germany Shifting the lever from closed to open: Rethinking the service development process by using methods of open innovation Alexander Vossen and Dennis Hilgers, RWTH Aachen University, Germany
Socio-economic aspects of services innovation Board Evolving services in evolving places: Gentrification, power and services dynamics in three cultural districts Pedro Costa, DINÂMIA / ISCTE - Lisbon University Institute, Portugal Démocratie technologique et innovation dans les services: une analyse sociotechnique de la définition de norme de télévision numérique au Brésil Sayonara Leal and Eduardo R. Vargas, University of Brasilia, Brazil Regional aspects of services innovation Like a bridge over troubled water. Transferring knowledge in distressed regions: the case of IMAST Francesco Izzo and Barbara Masiello, University of Naples II, Italy Arts graduates and regional impact - the case of West Sweden Evelina Wahlqvist, University of Gothenburg, Sweden The spatial organisation and the efficiency of the service sector in Mexico and economic development. Alejandra Trejo University of Coahuila, Mexico, Profiling U.S. Metropolitan Areas by their Social Research Networks Deborah Strumsky and Jean-Claude Thill, University of North Carolina at Charlotte, United States
14.00-15.40 Thursday, 24 September, 2009 Services in transition countries in the financial crisis Zsolnay 1 The Intermediate Consumption of Services. An Exploratory Survey Among Romanian Enterprises Laurentiu Tachiciu, Vasile Dinu and Iacob Kerbalek, Bucharest Academy of Economic Studies, Romania Exposure of the Romanian services sector considering their current structure and global financial crisis Nela Popescu, Roxana Nae and Mihaela Moise, Academy of Economic Studies, Romania Trust variation in the dynamics of the relationships between a professional service provider and a CORPORATE client Liudmila Bagdoniene and Rimante Hopeniene, Kaunas University of Technology, Lithuania An Analysis of Multiplier Coefficients in Service Sectors of Turkey Necla Ayas, Hasan Vergil and Hamza Çeştepe, Zonguldak Karaelmas University, Turkey Trade in services Zsolnay 2 Services and the Single Market Marcel Canoy, ECORYS, TILEC, Netherlands and Peter M. Smith, DG Internal Market and Services, Belgium Estimating the International Competitiveness of Services Trade: A Central and Eastern European Perspective Ana Bobirca, Cristiana Cristureanu, Paul-Gabriel Miclaus, Academy of Economic Studies, Romania International trade in services and the services negotiations in the European Union Elsa Mora, Universidad Nacional de San Luis, Argentina and Luis Rubalcaba, University of Alcalá, Spain Effects of Changes in Service Trade on Capital Intensity: An Input-Output Analysis for Turkey Hamza Çestepe, Hasan Vergil and Necla Aya, Zonguldak Karaelmas University, Turkey Determinants of Export Behaviour of German Business Services Companies Alexander Vogel, Leuphana University of Lueneburg, Germany Innovation in health care services II. Zsolnay 3 Public Private Partnerships for Healthcare Delivery in India: Assessing Efficiency for Appropriate Health Policies Udita Taneja and Bharti Birla, GGS Indraprastha University, India Performance Management of the Service Relationship:
The example of the service relationship of a Health-care professional – CPAM M. Jougleux, L. Bancel-Charensol, P. Codello-Guijarro, Université Paris-Est Opportunities of Lithuanian resorts spa and wellness services face-to-face to the challenges of the new economy Neringa Langvinienė and Jurgita Sekliuckienė, Kaunas University of Technology, Lithuania State or the market in the provision of health services in Sub Saharan Africa: a crisis of faith Mariri Tendai and Chipunza C, University of Fort Hare, South Africa Managing service innovations Pallace Les sociétés d’assurance mutuelles sont-elles toujours mutualistes ? Nicole MAY, Université Paris Est, France Managing Service Innovations with an Idea Ontology Christoph Riedl, Norman May, Jan Finzen, Stephan Stathel, TorstenLeidig, Viktor Kaufman and Roxana Belecheanu, Fraunhofer IAO, Germany Innovation patterns and networks in Spanish service sector. Empirical results and policy implications Alexandre Trigo and Xavier Vence, University of Santiago de Compostela, Spain Innovation dans les services et relation avec les compétences organisationnelles et individuelles : le cas du conseil financier dans une banque brésilienne Céssia F. Figueiredo, and Eduardo R. Vargas, University of Brasilia, Brazil Knowledge intensive services Board Standards for T-KIBS service innovations – A case study in the German Machine and Plant construction industry Nadine Blinn, University of Hamburg, Axel Mangelsdorf, Berlin Technical University, Markus Nüttgens and Paul Wakke, Germany Variety in the Knowledge base of Business Service sectors Davide Consoli, University of Manchester and Dioni Elche Hortelano, University of Castilla La-Mancha Knowledge-intensive business services offered by technology transfer organizations Réjean Landry, Nabil Amara, Jean-Samuel Cloutier and Norrin Halilem, Laval University, Canada Are knowledge intensive business services so “hard” innovators? Some insights using Spanish micro data Mercedes Rodriguez and José A. Camacho, University of Granada, Spain Services and customers Metropol 2 Implementation and Effectiveness of Strategic Actions Used to Reduce Customer Variability Ching-Chow Yang, Chung Yuan Christian University, Taiwan Concevoir le travail du client : quels enjeux pour l’innovation dans les services ? Marianne Abramovici et L. Bancel-Charensol, Université Paris Est, France Productivity management for customer solutions – Towards a performance management system for efficient service value networks Jörg Becker, Daniel Beverungen, Nadine Blinn, Ralf Knackstedt, Markus Nüttgens and Oliver Thomas, University of Münster, Germany Tariff-Choice Anomalies in Optional Tariffs – An Empirical Study in the Cellular Mobile Industry Sven Heidenreich, Katrin Talke and Philipp Temmel, European Business School, Germany
16.00-18.00 Thursday, 24 September, 2009 Services in emerging countries and regions Zsolnay 1 Development of the services sector in Poland Joanna Stefaniak, University of Gdańsk, Poland The Evolving Role of Services in the Detroit Regional Economy: Policy Implications for an Economy in Transition Ellen D. Harpel, Business Development Advisors, United Sates Between Earning and Caring: Ukrainian women in “global care
economy” Alissa V. Tolstokorova, International School for Equal Opportunities, Ukraine Regulation and planning of retail spaces on the emerging markets: Neoliberal schemes for urban restructuring? Erika Nagy, Centre for Regional Hungarian Academy of Sciences, Hungary Foreign direct investment in services Zsolnay 2 Inward FDI in advanced services Brita Hermelin, Department of Human Geography, Stockholm University, Sweden Failed versus Surviving Service Firms: Understanding the Dynamics of South Asian Service firms established in Birmingham, UK. Sunita Dewitt, John R. Bryson and Michael Taylor , University of Birmingham, United Kingdom The growing significance of Ireland as a centre for internationally traded business services Seamus Grimes and Patrick Collins Centre for Innovation and Structural Change, National University of Ireland, Galway. Services OFDI: the case of Hungary Katalin Antalóczy and Magdolna Sass, Institute of Economics of the Hungarian Academy of Sciences, Hungary Public and private services I. Zsolnay 3 To be (public), or not to be: is that the question for the Italian water industry? Tiziana Caliman and Paolo Nardi, Università Bocconi, Italy Network governance and evaluation in public services: A bibliometric literature review Dario Cavenago, Laura Mariani, Benedetta Trivellato University of Milano Bicocca, Italy Entrepreneurial marketing in thermal sector: a comparison between private and private/public companies Vera Antunes, Helena Alves and Ricardo Rodrigues, University of Beira Interior, Portugal Les PPP hybrides en Europe centrale et leur régulation. Cathy Zadra-Veil, Université Paris, France
Pathes of innovation in services Pallace Internal and External Determinants of Innovation Capability in Portuguese Services Firms: A Logit Approach Maria Jose Silva, Emerson Mainardes, Mario Raposo and Gastão Sousa, University of Beira Interior, Portugal Cultural service innovation as a tool for regional development in peripheral communities. Ross Nelson, Patrik Ström, Jonas Bjälesjö, University of Gothenburg, Sweden The potential Role of “Design for All” in the Age of Demographic Change Markus Scheuer, RWI, Malte Klein-Luyten, IDZ, Ingrid Krauß, IDZ, Sibylle Meyer, sibis, Germany Une analyse sociotechnique du processus de dissémination des innovations dans les services publics brésiliens Eduardo R. Vargas and Jeanne B. Pereira, University of Brasilia, Brazil Job Quality, Job Satisfaction and Services in Spain Carlos Iglesias-Fernández, Raquel Llorente-Heras and Diego Dueñas-Fernández, Institute for Economic and Social Analysis, Spain Knowlege intesive services II Board Innovation cooperation within knowledge intensive business services: with whom and from where? David Doloreux, University of Ottawa, Canada IP strategies in service businesses Seliina Päällysaho and Jari Kuusisto, Lappeenranta University of Technology, Finland Implications of the organisation and internationalisation of knowledge-intensive services on innovation Gunter Lay, Marcus Schröter, Thomas Stahlecker, Fraunhofer Inst. Systems and Innovation Research, Germany Changing Georgraphy of British Knowledge Intensive Services Maja Savic, Birkbeck College University of London, United kingdom Services innovation and enterprises Metropol 2 Entrepreneurial Activity and Efficiency in Service Companies Antonio García-Tabuenca, José L. Crespo-Espert and Federico Pablo-Martí, Universidad de Alcala, Spain Firm organisations, networks and management practises in the global economy. A Nordic perspective. Grete Rusten, University of Bergen, Norway A Framework for Service Quality Deployment Shuki Dror and Yafit Sukenik , ORT Braude College, Israel Le problème de diffusion d’une innovation dans le service de paiement: le Cas de moneo en france Helmi Hamdi, Université Paul Cézanne, France
9.00-11.00 Friday, 25 September, 2009 The role of services under the circumstances of the world financial crisis Zsolnay 1 Services and the Global Economic Downturn William B.Beyers, University of Washington, United States Operational Excellence in Financial Service Companies Ronald Gleich and Luise Pauline Sommer, European Business School, German Beyond the Distractions and Optimism of the Immediate: Identifying and Understanding the Drivers of Local Growth in Resilient Regional Economies John R. Bryson and Michael Taylor, University of Birmingham, United Kingdom Failed Firms, Defaulting Firms, Access to Finance and the Credit Crunch John R. Bryson, University of Birmingham, United Kingdom Internalization of services Zsolnay 2 The transition country China: A challenge for the internationalisation of services Robert Schmitt, Sven Schumacher and Carsten Scharrenberg, Fraunhofer Institute for Production Technology, Germany Préférence et choix du consommateur pour des services « importés »: Une approche par « l’exotisme » du service Juliette Andeme, Université d'Aix-Marseille, France An Empirical Investigation of Spillover Effects of FDI in Services Sectors: Evidence from China and India Yin Feng, Shanghai University, China La Délocalisation des Activités de Services informatiques: Une analyse du couplage spécificités de services et caractéristiques des Pays Emergents Arbia Chatmi et Karim Elasri, DEFI, France Public and private services II Zsolnay 3 A relationship approach to higher education stakeholders management Helena Alves, Emerson Wagner Mainardes and Mário Raposo, University of Beira Interior, Portugal The impact of Revenue Management strategies on the Consumer Price Index in transportation services, the case of private toll highways in France. Damien Broussolle, University of Strasbourg, France Les interactions entre secteur public et secteur privé dans le domaine de la santé en France : le cas des réseaux de santé dans le nouveau contexte de création des ARS (Agences Régionales de Santé). Christian Bourret and Claudie Meyer, Université Paris-Est, France L’impact de libéralisation des marchés, d’une logique d’usager à celle de client Pavie Xavier, ESSEC Business school, France Public-Private Partnership and Regional Productivity in the United Kingdom José Luis Navarro Espigares, University of Granada José Aureliano Martín Segura and Elisa Hernández Torres, University hospital Virgen De Las Nieves, Spain
Cross disciplinary approach of services innovation Pallace Institutionalize the invisible – making organizational knowledge available using Web 2.0 technologies. Alexander Schletz and Florian Kicherer, Fraunhofer IAO, Germany Can Web 2.0 support Decision-Making Activities in Public Services? An Investigation in Public Services 2.0 Roberto Boselli, Mirko Cesarini and Mario Mezzanzanica, University of Milan Bicocca, Italy The significance of loose coupling for the innovativeness of service firms – Thinking beyond ‘traditional’ relationships Thorben Schmidt, European Business School, Germany The Innovation Refrigerator: A methodology for keeping ideas fresh until the time is right Robert Kern and Andreas Neus, University of Karlsruhe, Services and manufacturing I. Board Is there still a Gap in Services in Germany? Roland Döhrn, RWI and Markus Scheuer, RWI, Germany An analysis of Taiwan’s strategy on service innovation development through industrial initiatives Eldon Y. Li, and Paul T. Tseng, National Chengchi University, Taiwan Productization of services - What, why and how? Katriina Valminen Helsinki University of Technology, Finland Locus of service innovation in developing outsourced industrial services Pirjo Yli-Viitala and Jari Kuusisto, Lappeenranta University of Technology, Finland 11.00-13.00 Friday, 25 September, 2009 Services Innovation in Public-private partnership Zsolnay 1 The spatial determinants of specialisation in business services in the EU 27 regions Valentina Meliciani, Maria Savona, SPRU, France Service innovation as bricolage: an experiment with practice based service development in home help for old people Lars Fuglsang,and Flemming Sørensen, Roskilde University, Denmark Private citizens governance in a Public space: the case of the Agorà Association Sabrina Vezzani, Università degli Studi di Modena e Reggio Emilia, Italy Quand le gouvernement est le marché: achats gouvernementaux et innovations dans les services de logiciels Marina F. Moreira and Eduardo R. Vargas, University of Brasilia, Brazil Offshoring and outsourcing of services Zsolnay 2 Offshore outsourcing and offshoring of business services to Hungary: facts, attracting factors and impacts Magdolna Sass, Institute of Economics of the Hungarian Academy of Sciences, Hungary Models and paths of internationalization in KIBS Marja Toivonen, Tiina Tuominen, Anssi Smedlund and Irma Patala, Helsinki University of Technology, Finland Efficiency and the Global Sourcing of Services by Canadian Industry C. Michael Wernerheim, Memorial University of Newfoundland, Canada Central and Eastern Europe in the global services offshoring market during the pre- and post-crisis environment: evidence from the trade and location statistics Zoltán Gál, Hungarian Academy of Sciences Centre for Regional Studies, University of Kaposvár Faculty of Economics, Hungary Regional aspects of public-private services Zsolnay 3 Stratégies de développement tertiaire des villes françaises Pierre-Yves Leo, Marie-Christine Monnoyer, University of Toulouse and Jean Philippe, Paul Cézanne Aix-Marseille III University, France Les Services Comme Moteur du Développement Régional : A L’exemple De La Sante Louis-M. Boulianne, EPFL, Switzerland Les services de proximité à la personne en milieu rural : un enjeu de cohésion territoriale José Afonso Teixeira, e-GEO-Centro Est. Geografia Planeamento Regional, Portugal Innovation in different services sectors Palace Do freight transport firms innovate? Corinne Blanquart and Antje Burmeister, INRETS, France Speaking words of wisdom: A survey of innovation intermediaries’ services for SMEs. Barbara Masiello, University of Naples II, Cristina Canoro, University Parthenope, Gaia Greco, University Federico II, and Francesco Izzo, University of Naples II, Italy Exploring the Dynamics and Performance Outcomes of Hotel Innovation Jan Mattson and Francina Orfila-Sintes, Universitat de les Illes Balears, Spain An interpretation process of standards as an innovation process in service subsidiaries: The case of Multinational Hotel Groups Sawitree Sutthijakra, Dhurakij Pundit University, Thailand Services and manufacturing II. Board Revisiting the concept of R&D throughout manufacturing: reflections of hospital services in Brazil Cariza T. Bohrer and Eduardo R. Vargas, University of Brasilia, Brazil The development of information-based services as a value added for durable goods. A case study. Walter Ganz and Michele Pasinetti, Fraunhofer Institute for Industrial Engineering, Germany Systems Thinking for Call Centre Service Operations: Implications for Affective Commitment in Manufacturing Enterprises Ayham Jaaron and Chris Backhouse, Loughborough University, United Kingdom Revenue Creation: Business models for product-related services in international markets – the case of Zwick GmbH & Co. KG Daniel Zähringer, Knut Blind and Alexander Schletz Fraunhofer IAO, Germany, Thursday, 24 September 9.00 – 10.30 Opening and key note speech at the RESER-Servppin Conference. Peter Daniels. 11.10 – 13.00 Servppin track in the RESER/Servppin Conference: Service innovation and innovation networks Session 1. Chair Faiz Gallouj (WP2&WP3) 1.1 Innovation gap, performance gap and policy gap in the service economy WP2 Faridah Djellal, Faiz Gallouj 1.2 The performance of service innovation: peculiarities and explanatory factors in Europe WP2 Luis Rubalcaba, Jorge Gallego 1.3. A taxonomy of Public Private Innovation Networks in Services WP3 Andreas Pyka, Benjamin Schon 14.00 – 15.45 Servppin track in the RESER/Servppin Conference: Public-private service innovation networks in Health Session 2. Chair: Paul Windrum 2.1 The impact of public-private innovation networks (SERVPPINs) on public innovation in health: explorative cases WP4 Lars Fuglsang 2.2 Implementation and Embedding of Capacity Planning Processes: the drive for organisational efficiency, service improvement and cultural change WP4 Lawrence Green 2.3 Public-Private Partnership Innovation: A case Study in the French Health Care Sector WP4 Celine Merlin Brogniart 2.4 The diffusion of innovation in public-private networks, top-down, bottom-up or horizontal learning? WP4 Rolf Ronning 16.10 – 18.00 Servppin track in the RESER/Servppin Conference: Public-private service innovation networks in KIS Session 3. Chair: Jon Sundbo 3.1. Public-private innovative networks in service: Does entrepreneurship matter? WP5 Jon Sundbo 3.2. Knowledge Intensive Services for Private-Public Innovation Networks in Tourism: The Case of CICtourgune. WP5 Maria Beatriz Plaza, Ana Maria Gonzalez, Catalina Gavez 3.3. The dynamics of Public-Private Partnerships in Knowledge intensive services: coproduction of lock-in? WP5 Pierre Labarthe Friday, 25 September 9.00 – 10.50 Servppin track in RESER/Servppin Conference: The contribution of services to European growth Session 4 Chair: Luis Rubalcaba 4.1. Growth and productivity in the service sector. Conventional and current explanations WP1 Efficiency and productivity in service sector. Public versus private services Andrés Maroto 4.2. Impact assessment of private and public services in Europe WP1 Gisela Di Meglio, Metka Stare, Andrés Maroto, Luis Rubalcaba 4.3. The new service economy in Europe: new evidence and challenges WP1 Luis Rubalcaba, Gisela Di Meglio and Andreas Pyka 4.4. Explaining the Growth of Private and Public Services in the New Member States WP1 Metka Stare, Andreja Jaklic 4.5. Demand and Technology Contribution to Structural Change and Tertiarisation: An Input-Output Structural Decomposition Analysis WP1 Maria Savona, Andrés Lorentz 11.10 – 13.00 Servppin track in the RESER/Servppin Conference+A93: Across sector view of public-private service innovation networs Session 5 Chair: Matthias Weber Cross-sector session 5.1. A multi-agent framework of public-private innovation networks in services & its application to ServPPIN case studies WP2,3,4 Paul Windrum 5.2. The Introduction of Public Access Defibrillation in Austria WP4 Doris Schartinger 5.3. ITS Vienna Region – a dynamic intermodal traffic information service for the Vienna Region WP6 Barbara Heller-Schuh 5.4. Innovation potential of public private cooperation in knowledge intensive services- A preliminary assessment of case studies in Slovenia WP5 Maja Bucar, Metka Stare, Andreja Jaklic 14.00-17.15 Servppin track in RESER/Servppin Conference: Session 6 PANEL SESSION-RESER-SERVPPIN ROUND TABLE: INNOVATIVE RESPONSES OF PUBLIC AND PRIVATE SERVICES TO CRISIS ·Norman Rose, Chairman of the European Business Services Round Table ·Domenico Rossetti, European Commission: „European Research on Services” ·Ronald Mackay, European Commission: "Impact of the crisis on the real economy" ·Walter Ganz, Frauenhofer Institute: "New readiness for Strategic Alliances between public and private entities in Germany?" ·Luis Rubalcaba, ServPPIN coordinator: “Innovation and Services: What role for networking? ·Tivadar Lippényi, Vice President of the Hungarian National Office for Research and Technology: “Business or government duty? The system of innovation services” |
